I’m sure you were savvy when you listed the apparent benefits of VoIP in your proposal: cost savings, flexibility, and portability. These advantages are fantastic, but stakeholders are more concerned about other challenges. Answering the following three questions can help you make the case for VoIP hosted PBX implementation.
What Will Our Customers Say?
Technology is viewed as a necessary evil by many non-technical business operators. They recognise that technological improvements may improve corporate operations and increase productivity. For some business owners, the “evil” component is the impression of transitioning to a new technology. Business owners are concerned about how their clients perceive digital answering systems while using hosted PBX VoIP. In the usual setup, a company employs a receptionist to handle all incoming calls. People prefer to hear a human voice on the other end of the line and have become accustomed to it.
An auto attendant should not be too inconvenient for small businesses with two or three departments. An auto attendant, sometimes known as a digital receptionist, is a telephone answering system that provides callers with a menu of alternatives for connecting to their selected destination and then routes the call to that destination. Auto attendants may usually be customised to meet the needs of businesses.
If your company has multiple departments, your concern about call answering becoming impersonal may be justified. If the company wishes to go without a human voice answering every call, you’ll have to persuade them that using an auto attendant is the best option. This isn’t a difficult task at all. Here are just a handful of the advantages of using an auto attendant:
You can set up an auto attendant to take your calls 24 hours a day, seven days a week. Calls from clients are always returned.
Never Overburdened – The auto attendant may handle and route many calls at the same time. Customers are never kept on hold for significant periods of time.
Professional – The auto attendant welcome can be customised.
Is VoIP a Reliable Method of Communication?
To stay in business, companies rely on the contentment of their customers. Client relationships are dependent on every aspect of a business; clients can have one bad encounter with a company and swear they would never do business with them again. We’ve all experienced the frustrations of poor phone quality. Residential-class VoIP service is more likely to have quality concerns than business-class VoIP service. Extra quality procedures are usually implemented by business-class service providers to guarantee that call quality remains consistent. One example is Quality of Service (QoS). VoIP service providers who use QoS have a monitoring system in place that constantly monitors the network connection and guarantees that priority traffic is prioritised. Of course, you should emphasise your own VoIP experience and ability to select a service provider that suits the company’s needs.
Is VoIP a safe option?
Because VoIP is delivered over the Internet, corporate stakeholders have reason to be concerned about confidential information being exposed to unscrupulous individuals. Using a VoIP phone system can expose your business to attacks from nefarious network malefactors, just as using your desktop to connect to the Internet does. Data security is a critical matter, and the assurances you can provide should be linked to the service provider you select. Hosted pbx service providers are well aware of security concerns, and many are making significant steps to reduce the danger of a data breach. Common VoIP security vulnerabilities like as phreaking, eavesdropping, SPAM over Internet Telephony (SPIT), and identity fraud are largely mitigated by most Business Class VoIP service providers.