MPS (managed print services) are expected to be expanded by almost 50% of enterprises. It is possible to reduce costs, improve productivity, and ensure the reliability of an organization’s print infrastructure using a proven method.
Improved productivity of organizations is achieved through print management by MPS
Businesses continue to use printing as a core component of their operations. A study by Quocirca found that 30% of companies count printing among their business processes. The financial sector accounts for 73 percent of respondents, followed by the public sector with 41 percent. If left unchecked, this can lead to higher expenses – both financial and environmental – and present a company with potential document security risks in the age of governance and compliance.
In the last decade, MPS has assisted many organizations in reducing expenses, improving efficiency, upgrading compliance, and achieving environmental sustainability. With cutting-edge multifunction peripherals (MFPs) and gadget combinations, companies have been able to decrease costs, increase productivity, and upgrade security.
We have seen the rise and implementation of second and third generations of MPS engagement as providers and customers have acquired knowledge and associations throughout the last few years. Providers need to enhance their clients’ business value by providing them with an overall positive effect and constant progress.
With MPS equipment becoming more commoditized, vendors are developing services based on adaptability, digitization, and the cloud that go beyond the working environment print environment.
We must not only expand MPS engagements to include all aspects of enterprise printing (office, mobile, production, and corporate) but also improve performance execution and top-line by outsourcing higher-value services like managed print services, IT operations, and business continuity.
Managed print services: Considerations for outsourcing
MPS will remain an essential component of organizations’ technology mix for as long as it exists. It may be necessary for some to use the hardware and software of a single vendor, while other requirements may require multi-vendor environments. It may be necessary for some companies to trust a provider with complete responsibility for their print infrastructure, while others may only have to surrender certain components.
Also, some might need to integrate the use of new technology into existing systems so they can continue using the investment they’ve already made. To meet such specific requirements, MPS providers are capable of adapting their services. Additionally, money options for acquiring products and services need to be flexible, with pricing models that can be adjusted to fit changing needs.
Companies face considerable responsibilities from other partners in addition to those expected by investors and controllers. Consequently, they are opting to entrust more noteworthy tasks to their MPS providers.
Leading MPS providers distinguish themselves from their competitors by ensuring effective print service management of MPS contracts, serving as trusted counsel, and suggesting improvements to a company’s technology guide.
SLAs should be authoritative, with penalties for non-performance. A performance guarantee based on an authoritative SLA should be provided by MPS providers. It is also important for them to understand the controls needed to meet progressively more complex administrative requirements.
Inextricably tied to this is integrated service transparency. Reliable service delivery requires predictable processes and a repeatable procedure. Online service portals can be accessed through protected, customized reporting tools and dashboards with real-time visibility into service status.
In addition, leading MPS providers must demonstrate progress. This should include embracing new technologies and procedures as well as continuously looking for ways to reduce costs and improve service delivery.
Partner with a company that has a proven track record of growth. Discover how a planned MPS provider can contribute to an organization’s advancement and business transformation. Remember that some improvements could come at the expense of some inherent costs if you decide to use a gain-sharing model for your outsourcing MPS.
The situation
Providers of MPS are increasingly raising the bar when it comes to what organizations expect. Despite some loss of attraction, MPS remains highly advantageous. It is nevertheless important to continue improving productivity and reducing costs. Current assumptions, however, are generally accepted.
It is not simply about lowering costs by using better devices, but also about improving business processes through the implementation of more comprehensive document management solutions. Currently, MPS clients expect development, a strong reputation within the printing industry, customized solutions, and a commitment to continuous improvement.
The expectations customers have of their MPS providers are increasing more and more. Business development is one of the company’s key priorities. Businesses that do not have MPS providers with experience in business transformation may have a harder time competing.
MPS providers who can provide industry-specific business experiences and support the development of MPS will be in a better position to deliver meaningful business value and sustained long-term performance to their MPS clients.